Privacy Policy

Thank you for choosing our CritiCare Asia Hospitals. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, particularly when payments are made by a third party.

1. Information We Collect
• Personal Information: We collect personal information, such as your name, contact details, and health information necessary for the checkup.
• Payment Information: If a third party pays for your health checkup, we collect billing details, payment method information, and transaction details.
• Other Information: We may collect information about your usage of our services, including device information and IP addresses.
2. How We Use Your Information
We use the information we collect for the following purposes:
  • To provide and manage the health checkup services you request.
  • To process payments made by third parties.
  • To communicate with you, including providing appointment reminders and service updates.
  • To improve our services and enhance the user experience.
  • To comply with legal obligations.
3. Sharing of Information
We may share your information in the following circumstances:
  • With third-party service providers who assist us in providing the services (e.g., payment processors).
  • With your consent or at your direction.
  • When required by law or to protect our rights.
4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure.

5. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at

Criticare Asia places utmost importance on safeguarding your privacy. We are deeply committed to ensuring that our customers' privacy remains intact while they benefit from our range of services. With this objective in mind, we adhere to the following core principles:

  • We implement stringent security measures to maintain the highest levels of confidentiality for your personal information.
  • Your consent is paramount to us; therefore, we will never disclose or sell any of your personal info, including your name, age, address, gender, or medical history, to any third party without obtaining your explicit permission.
  • While we utilise cookie technology to facilitate efficient navigation on our website, please be assured that we do not employ cookies to store any personal information, such as credit card numbers. However, it's important to note that our website contains links to external sites, and their privacy practices may differ from those of Criticare Asia.

Should you have any additional questions or concerns regarding our privacy policies, please don't hesitate to contact us at We are committed to promptly addressing any inquiries, and you can expect to get a response within 24 working hours.

Our Privacy Policy provides an explanation of
  • The data we gather from you
  • How we utilise that data

We prioritise your privacy and value its significance. Should you have any inquiries, feel free to contact us at

Data Collection

We collect information with the intention of enhancing our services and may utilise third-party tools to improve our offerings while personalising your app experience. Data is collected in the following manners:

  • Information provided by you - This may include your name, phone number, and email address. The specifics of this section depend on the data collected by your application.
  • Automatically collected information:

(a) Device and hardware information - We gather device-specific details such as the make and model, network details, advertiser ID (to uniquely identify your device), and, if available, your email address.

(b) Location information - Your public IP address and geographic coordinates are automatically captured, particularly for Android apps where location permission is granted, allowing for the automatic collection of latitude and longitude.

Utilisation of Collected Information

We employ this data and may share it with third-party tools for analytical purposes, enabling us to personalise your app experience.