We understand the challenges and burdens associated with seeking medical care in a foreign country, both physically and emotionally. We also know that it can be a daunting and stressful journey. At CritiCare Asia Hospitals, our International Patient Department is dedicated to making your experience as comfortable as possible. Our goal is not only to provide a homely environment during your stay but also to ensure your safe and healthy return to your home country.
The establishment of the International Patient Department at CritiCare Asia Hospitals aims to aid patients in organising and arranging their travel arrangements to the hospital. Our primary focus at CritiCare Asia Hospitals is not only to deliver exceptional medical care and procedures but also to guarantee your utmost comfort and relaxation throughout your treatment with us.
To assist you in planning your visit to CritiCare Asia Hospitals, refer to the information below. If you prefer personalised assistance from a representative to help you with your preparations, kindly utilise the contact form on the right to get in touch with our International Representative.
On our website, we make every effort to provide you with comprehensive information about our procedures, specialties, doctors, and hospitals. If you are considering CritiCare Asia Hospitals as a potential medical treatment destination, we encourage you to explore the technologies, expertise, services, and facilities we offer. If you have a specific specialty hospital in mind but are uncertain about your decision, please feel free to reach out to one of our representatives for additional guidance.
After selecting a treatment location, you can engage in a discussion with an International Representative or an online doctor to address your inquiries. However, please include your medical reports and history for a thorough evaluation. CritiCare Asia Hospitals boasts a vast team of globally qualified doctors and healthcare professionals, dedicated to ensuring the utmost care and treatment for every patient. With over 55 medical specialties represented within our medical fraternity and a significant number of doctors, we offer a "Find a Doctor" section on our platform. This feature allows you to conveniently search and explore profiles of each medical practitioner. If you wish to contact a doctor for an online consultation, simply complete the “Get Consultation” form located on the doctor's profile.
Our goal is to address all inquiries within a 48-hour timeframe. However, kindly understand that, in certain cases, we might need additional information to provide the most precise response. Similarly, when discussing available treatment options, your doctor may request access to your medical records for a more comprehensive discussion.
Here are some tips to assist first-time patients travelling abroad for medical treatment. Follow these guidelines to plan your trip effectively
Consult with your current doctor or avail a free online consultation with doctors from CritiCare Asia Hospitals to determine if you are eligible to travel abroad based on your health and medical condition.
Once you decide to proceed with treatment overseas, inform your local doctor to continue follow-up care in your home country.
Educate yourself about the procedures involved, including understanding your expectations and the achievable outcomes of the operation. Discuss with your doctor what to anticipate during your recovery and whether any physical therapy is required.
New patients should submit a copy of their passport (including accompanying individuals) to obtain a Visa invitation letter from the hospital. After receiving the hospital invitation letter, it is crucial for patients to share their flight itineraries with the International Representatives
Ensure you carry all important documents, including your Visa, immunisation records, MRI scans, and other relevant medical documents. Refer to our Required Documents section for a comprehensive list of necessary paperwork.
If you require guidance throughout the process, feel free to contact the CritiCare Asia Hospitals International Representative for assistance.
If your preference is to stay in a hotel close to a hospital while undergoing treatment, our International Patient Division is available to help you with room arrangements that fit your desired budget. For further information, kindly reach out to the International Representative before your travel dates.
Upon reaching the hospital, kindly be informed that it is mandatory to present your passport at the registration counter for the completion of your patient registration. The hospital will retain a copy of your passport, including the photo page and Visa, for their records. Please note that this requirement is in accordance with the guidelines issued by the Government of India.
When preparing for international travel, it is crucial to ensure a seamless and hassle-free experience by adequately organising and carrying the required documents.
If you have any specific inquiries or require further assistance in organising your paperwork or travel plans, please use the contact form on the right to get in touch with a CritiCare Asia Hospitals International Representative.
International patients can access the Indian Immigration Bureau website for comprehensive information regarding Indian Visa requirements and regulations. They can also consult with our experts for further assistance
For specific inquiries and assistance in preparing your travel documents, kindly fill out the form on the right to communicate with our International Representative.
At CritiCare Asia Hospitals, we collaborate with various international insurance providers. To obtain a comprehensive list, kindly visit the International Patient Desk/Admissions Counter or reach out to our International Representative for further information. Please note that we can only process and accept foreign insurance coverage that is included on our list.
The insurance coverage provided by the listed companies is applicable solely to inpatient procedures, which involve a minimum hospitalisation period of 48 hours. Approval from your insurance provider is necessary. Upon admission to the inpatient billing department, a deposit will be required. This deposit will be reimbursed once your insurance provider approves payment for the treatment.
If your insurance coverage is not confirmed within 48 hours of admission, you will be responsible for settling the hospital bill. Subsequently, you can file a reimbursement claim with your insurance provider at a later date.
At CritiCare Asia Hospitals, we embody the principle of Tender Loving Care, and we believe that it should commence upon your arrival. To ensure a seamless experience, all CritiCare Asia International locations offer airport assistance and transfers for our esteemed clients. Moreover, certain locations boast dedicated kiosks or clinics right at the airport. Upon your arrival, simply contact us at the counter, and we will be there to provide comprehensive assistance throughout your airport journey.